Frequently Asked Questions
When is my order arriving?
EVERY ORDER COMES WITH A TRACKING NUMBER
IF WE HAVE TO SPECIAL ORDER THEN IT WILL TAKE LONGER AND WE CAN GIVE YOU AN ETA
What if my shippment is damaged
PLEASE SEND PIC TO RUSTICLINK@OUTLOOK.COM AND WILL WILL LOOK INTO SHIPPING INSURANCE WITH THE SHIPPER
Can you make sure my order arrives before a certain date?
WE CAN ONLY MOVE AS FAST AS THE POSTAL SERVICE WILL ALLOW HOWEVER THERE ARE A WIDE RANGE OF SHIPPING OPTIONS
When is my order arriving?
YOU WILL GET A TRACKING NUMBER WITH YOUR SHIPPMENT PLEASE CHECK WITH THE RESPECTIVE SHIPPER FOR THE LENGTH OF TIME. IF YOU ARE UNABLE TO DO SO PLEASE CONTACT US AND WE WOULD BE HAPPY TO HELP
Can I make changes to how my order will be delivered?
OF COURSE JUST LET US KNOW BEFORE THE ITEM IS SHIPPED
My order says it's delivered but I did not get it, or I'm experiencing a significant delay, what now?
CONTACT THE STORE AND WE WILL HELP IN ANY WAY THAT WE CAN
Can I reserve and pay in-store?
OF COURSE YOU CAN
I received a shipping notification for an order I placed, but it did not include all the items on the order. Why?
IF WE DO NOT HAVE ALL THE ITEMS THAT YOU HAVE ORDERED THEN WE WOULD ONLY BE SHIPPING THE ITEMS WE HAVE, HAVING SAID THAT ITS VERY DIFFICULT TO BUY A PRODUCT FROM OUR STORE THAT WE CANNONT SHIP AS WE ONLY POST WHAT WE HAVE AVAILABLE IN OUR SHOP AT ONE TIME WHEN ITS GONE WE TAKE IT DOWN
I'm not sure if The Post office will ship to my location. How can I find out?
YOU CAN EITHER CONTACT US OR THE POSTAL SERVICE WE WOULD BE ABLE TO HELP WITH ANY QUESTIONS THAT YOU MAY HAVE
How will I know when my order is ready for pickup at a the store?
WE WILL CONTACT YOU BY PHONE OR EMAIL
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